Return & Refund Policy
At Itsy Bitsy Spider, we want you to feel confident when shopping with us. If you need to return an eligible item, please review the guidelines below.
Return & Refund Summary
For your convenience, here are the key points of our return policy:
- Return Period: Returns are accepted within 30 days of delivery.
- Return Method: Returns are accepted by mail.
- Item Condition: Products must generally be unused, unworn, and returned in their original condition.
- Original Packaging: Original tags, packaging, accessories, and included materials should be returned when applicable.
- Return Shipping: Customers are responsible for return shipping costs for standard returns.
- Defective, Damaged, or Incorrect Items: Itsy Bitsy Spider will cover return shipping when the issue is caused by our error or when the product arrives damaged or defective.
- Restocking Fee: None.
- Refund Method: Approved refunds are issued to the original payment method.
- Refund Processing: Refunds are processed within 7 business days after the return has been approved.
- Damaged or Incorrect Orders: Please contact us within 7 days of delivery.
- Order Cancellation: Orders may only be canceled before they have been processed for shipment.
Return Eligibility
To be eligible for a standard return, items should be:
- Unused and unworn
- In their original condition
- Returned with original tags, when applicable
- Returned with original packaging and included accessories, when applicable
- Accompanied by the order information or proof of purchase
Items that show signs of use, wear, damage, or alteration may not qualify for a standard return.
How to Request a Return
Before sending an item back, please contact Itsy Bitsy Spider to request return instructions.
Please do not send a return to our address without contacting us first. Our team will provide the appropriate instructions for returning your item.
Return Shipping Costs
For standard returns that are not related to a product defect, damage, or an error on our part, the customer is responsible for the return shipping costs.
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. When the issue is confirmed to be caused by our error or the product arrives damaged or defective, we will cover the applicable return shipping cost.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide your order information and, when appropriate, clear photographs showing the damage or incorrect item.
We will review the information and provide instructions for the next steps.
Refunds
Once your returned item has been received and approved, we will process your refund.
Approved refunds are issued to the original payment method used for the purchase.
We process approved refunds within 7 business days after the return has been approved. Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.
Restocking Fees
No restocking fee is charged for approved returns.
Order Cancellations
Orders may only be canceled before they have been processed for shipment.
If you need to cancel an order, please contact us as soon as possible. Once an order has been processed for shipment, cancellation may no longer be possible and the order may need to follow the applicable return process.
Questions About Returns or Refunds?
If you have questions about a return, refund, damaged item, or order cancellation, please contact us:
Our Contact Information
Trade name: Itsy Bitsy Spider
Phone number: +1 903-785-5437
Email: info@itsybitsyspider.shop
Physical Address: Itsy Bitsy Spider, 9 E Plaza, Paris, TX 75460, United States
Business Hours:
Monday–Friday: 10:00 AM–5:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Response Time: We aim to respond to customer inquiries within 24 hours.
Return & Refund Summary
- Return Period: 30 days from delivery
- Return Method: By mail
- Item Condition: Unused, unworn, and original condition
- Original Packaging: Required when applicable
- Standard Return Shipping: Customer responsibility
- Damaged/Defective/Incorrect Items: Return shipping covered by Itsy Bitsy Spider when the issue is our error or the item arrives damaged or defective
- Restocking Fee: None
- Refund Method: Original payment method
- Refund Processing: Within 7 business days after approval
- Damaged/Incorrect Order Notice: Contact us within 7 days of delivery
- Order Cancellation: Available before the order is processed for shipment
Thank you for shopping with Itsy Bitsy Spider. We appreciate your business and are here to help make your shopping experience as easy and enjoyable as possible.
Discover your style. Feel confident. Shop Itsy Bitsy Spider.
